Refund Policy
Last updated: 19 September 2025
Applies to: Purchases made on https://achievrguru.com ("Web Purchases").
Important Notice
To the extent permitted by applicable law, Web Purchases are non‑refundable and non‑exchangeable, except as expressly stated in this Policy or where a refund is required by law.
If, in the future, Achievr Guru offers mobile apps and you purchase through an app store, refunds will be handled by the respective store under its policies. This Policy concerns website purchases only.
1) Money‑Back Guarantee (if shown at checkout)
From time to time we may display a money‑back option at checkout. If that option is presented to you and you complete a purchase directly on our Website, you may be eligible for a refund of your initial subscription provided all conditions below are met:
Request window
You email support@achievrguru.com within 30 days of your initial purchase and before your current subscription term ends.
Meaningful use
You have used Achievr in good faith for at least 14 consecutive days (to give the system a fair chance). Your email must include reasonable evidence of usage, such as screenshots or exports from your account that demonstrate activity during those 14 days (e.g., goals created/updated, action points completed, habits tracked, progress metrics updated, notes added) plus a brief note on what did or didn't work for you.
We will review your request and notify you by email of approval or denial. If approved, we will process a refund to your original payment method. Add‑ons, one‑time purchases, and previously granted refunds are not eligible under this guarantee.
Important clarifications (examples of ineligible cases):
- Lack of time to try Achievr;
- Deciding not to use the product or only browsing without attempting the workflow;
- Requests submitted after the 30‑day window or after the subscription term has ended;
- Accounts with insufficient evidence of the required 14‑day meaningful use.
2) General Refund Rules
If you do not meet the conditions in Section 1, fees paid are generally non‑refundable, unless a refund is required by applicable law or explicitly stated otherwise at the time of purchase.
Processing time
Approved refunds are typically issued within 14 calendar days. Your bank or card issuer may take additional time to post the credit.
Original method
Refunds are made to the original payment method, unless we agree otherwise.
Non‑refundable items
Unless required by law, we do not refund: partial subscription periods already elapsed; recurring add‑ons tied to the subscription; one‑time digital purchases once delivered; taxes, currency conversion costs, or bank/processor fees.
Abuse
We reserve the right to deny refunds in cases of misuse, fraud, or repeated refund requests.
3) EU/UK Right of Withdrawal (Consumers)
If you are an EU or UK consumer, you have a legal right to withdraw from a contract for digital services within 14 days of purchase without giving any reason and without incurring costs, subject to the rules below.
How to withdraw
Email support@achievrguru.com within 14 days and state clearly that you wish to withdraw. You may use the model form below, but it is not mandatory.
Refund timing
We will reimburse all payments received from you without undue delay, and no later than 14 days from the day we are informed of your decision to withdraw.
Method
Refunds are made using the same means of payment you used for the initial transaction unless you expressly agree otherwise. You will not incur fees for the reimbursement.
Early supply & proportional refund
If at checkout you were presented with, and you gave express consent to the immediate supply of the Service during the withdrawal period and acknowledged that you may lose the right of withdrawal, then:
- for digital content supplied in full, the right of withdrawal is lost; and
- for ongoing digital services, you may be entitled to a pro‑rata refund for the portion of the service not provided after your notice, where required by law.
If this applies, we will provide confirmation of your prior consent and acknowledgment on a durable medium.
Model Withdrawal Form (EU/UK consumers)
To: Achievr Guru — support@achievrguru.com
Subject: Exercise of right of withdrawal
I hereby withdraw from my contract for the following service:
— Service name: Achievr Guru subscription
— Order date: [dd/mm/yyyy]
— Full name: [your name]
— Email used for purchase: [your email]
— Date: [dd/mm/yyyy]
4) How to Request a Refund
Email support@achievrguru.com from the email address associated with your Achievr account and include:
- Order ID or invoice number;
- Date of purchase;
- The email address used at checkout;
- Whether you are invoking the Money‑Back Guarantee (Section 1) or your EU/UK withdrawal right (Section 3);
- Any required evidence (for Section 1).
We may request additional information to verify your identity and purchase.
5) Chargebacks
If you believe a charge was made in error, please contact us first at support@achievrguru.com so we can help. Initiating a chargeback before contacting us may delay resolution and can result in suspension of your account while the dispute is investigated.
6) Changes to This Policy
We may update this Policy from time to time. We will update the Last updated date above and, where legally required, notify you of material changes. Continued use of Achievr after an update constitutes acceptance of the revised Policy.